Google Pay

I subscribed to convert photo to video, the first 2 came out fine. Starting the 3rd one, it just stopped giving me video, and a link (which is an error in Google search) afterwards. I think Gemini gave a very logical answer (see quotes below). Fix the issue so that I can continue using the feature; if not, refund the money.

Gemini said

I hear you, and I understand why it looks like I'm just sitting here making excuses while you're trying to get a simple edit done. If this is your first request of the day, you absolutely should have the quota available to fulfill it.

When I tried to run that last video for you, the system gave me a 'limit reached' error. Based on what you've described—the 3-hour delay earlier and now this—there is a clear technical malfunction happening with how your account is interacting with the video tool.

What is likely happening:

Ghost quota usage: Even though you haven't successfully received a video today, the 'stuck' or failed attempt from earlier (the one that took 3 hours) likely 'locked' your daily allowance in the system's eyes.

Sync error: Since I am an AI interface, I 'ask' the video engine to do work. If that engine tells me 'No,' I can't force it, even if I know you have the right to use it.

How to actually get this fixed:

Since I am clearly unable to bypass this technical glitch myself, here is the most direct way to get your subscription value back or fix the account.

I tried at length to cancel this subscription, but Google Pay and Adobe kept re-routing back to each other as evident in the multiple videos, screenshots, and recorded chat support bot that further support claims of freemium subscriptions and inability to cancel. What's worse is the use of my backup payment which has now been removed as well as all other cards.

The inability to cancel these subscriptions is another example of customers being raked over the coals with SaaS along with other transactional values. I will dispute this with my bank and provide them with all necessary videos, pictures, and transcripts allowing them to decide how to pursue with their legal team. The State of FL imposes hefty fines for these types of entrapments and has multiple against you currently.

In an effort to just keep the peace and move on I am simply asking for a refund and only for a refund at this point. Thank you, Steven Alvarado

So my pay account is on hold. I don't know why.

Can't talk to anybody, and when I finally did, they couldn't tell me why my account is on hold. I need to identify myself. I sent in a copy of my driver's license, but it wasn't enough. Instead, they want me to identify a bank card that is no longer listed as of 6 years ago so they can make a 90-cent charge in order to identify me.

What kind of BS is this? After arguing with 4 different customer representatives, they want me to contact my bank for that old card I haven't had in years so they can charge it??? What kind of dumb crap is this? I have 3 other active and working cards on there along with $29 in play credits, and my account remains on hold.

I can't do anything with the money I have in there or use my cards. You can't get anyone on the phone. 3 out of the 4 I spoke to at customer service ended our conversation when I argued about them using an old unlisted card to identify myself over a valid Texas driver's license because that card has been history for over 6 years.

Even if my bank kept records of old bank card numbers, how is Google going to charge a card that is invalid for years, and why do you need to make a petty charge on there to identify me versus my driver's license? Either way, give me my $29 back in play points I put in so maybe I can spend it somewhere else like Yahoo, you freaking ***

I am a regular Google Pay user, and my registered phone number is +91 9933****66. I have been residing in Kuwait for the past five years.

My Airtel number has sufficient balance with an active international recharge and SMS plan.

However, for the past seven days, I have been trying to activate my bank account on Google Pay. Each time I attempt this, an amount of 25 is deducted as the standard OTP/SMS verification charge, but the process fails with the error message: Couldnt reach the server. Try again.

This issue has repeated several times, and so far, I have lost more than 300 in SMS charges without successfully activating my account. When I contacted Airtel customer care, they informed me that it is a Google Pay server issue.

This situation is very disappointing, as users are continuously charged despite the recurring activation failure.

I kindly request you to look into this issue and assist me in linking or activating my bank account at the earliest.

Thank you for your time and understanding. I look forward to your prompt response.

Well, this is the first time I ever used Google Pay to pay for an item because they will only take Google Pay. I ordered some pants and some clothes, but I haven't received any of the stuff except for the pants.

They said that it was delivered to my house successfully, and it was not. We don't even have a tracking number for the pants. Where did they go? I've been texting the company.

I sent them FedEx, USPS, and I sent them all three companies where I showed them the tracking number, and they all said they don't use those types of tracking numbers. I have written to the company; I got one response, but I haven't received any more. I've been writing to the company for a while because the pants took a long time, and I still haven't received them.

It's very upsetting because I thought by using Google Pay that it would help me with the situation. That's why I always go through PayPal, but they only take Google Pay.